Terms and Conditions
Effective Date: January 01, 2026
Welcome to the website of Petersen Heating & Air (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website, and any information, services, or features made available through the website.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.
1. Website Purpose
This website is provided for general informational purposes and to allow customers and prospective customers to learn about our heating, cooling, HVAC, indoor air quality, maintenance, repair, replacement, and related services.
Information on this website does not constitute a binding offer or contract to provide services.
A separate written estimate, proposal, service agreement, or other contract may be required before services are performed. The terms of any signed service agreement or other applicable contract will control in the event of a conflict with information contained on this website.
2. Service Requests and Estimates
Submitting a request through our website, including a contact form, service request form, estimate request, or similar feature, does not guarantee that we will accept the request or provide services.
Any pricing, estimates, specials, promotions, or other information displayed on this website is provided for general informational purposes and may be subject to change.
Actual pricing may depend on the equipment, condition of the property, labor required, materials, parts, permits, accessibility, code requirements, and other circumstances discovered during an inspection or service visit.
Any estimate or proposal provided by the Company will be subject to the terms and conditions stated in that estimate or proposal.
3. Repairs and Additional Work
During the course of diagnosing or servicing an HVAC system, additional problems or necessary work may be discovered.
We will communicate applicable recommendations and costs to the customer as appropriate. Additional work may require customer authorization before it is performed.
Unless otherwise agreed in writing, the Company is not responsible for repairing unrelated problems or pre-existing conditions that are outside the scope of the requested service.
4. Equipment and Manufacturer Warranties
HVAC equipment, parts, and other products may be covered by warranties provided by their respective manufacturers.
Manufacturer warranties are subject to the manufacturer's specific terms, conditions, exclusions, registration requirements, and limitations.
Unless expressly stated otherwise in a written agreement, the Company does not create, extend, or modify a manufacturer's warranty.
Any Company labor warranty or service guarantee will be governed by the specific written terms provided to the customer.
5. Website Information and Accuracy
We make reasonable efforts to keep the information on this website accurate and current. However, we do not guarantee that all information is complete, accurate, current, or free from errors.
Product descriptions, equipment availability, pricing, promotional offers, service descriptions, photographs, specifications, and other website content may change without notice.
References to specific manufacturers, equipment, products, or technologies are for informational purposes and do not necessarily constitute an endorsement or guarantee of availability.
6. Appointment Requests
Website appointment requests are requests only and do not constitute a confirmed appointment unless the Company confirms the appointment.
Appointment availability may vary based on technician availability, service area, emergency calls, weather, holidays, and other circumstances.
The Company reserves the right to reschedule or cancel an appointment when reasonably necessary.
7. Emergency and Safety Disclaimer
This website is not intended to provide emergency safety, medical, electrical, gas, or HVAC instructions.
If you believe an HVAC system, gas appliance, electrical system, carbon monoxide condition, or other property condition presents an immediate danger, leave the area if appropriate and contact the appropriate emergency service or utility provider.
Do not rely solely on information contained on this website to address an emergency or hazardous condition.
8. Customer Responsibilities
Customers are responsible for providing accurate information when submitting service requests or communicating with the Company.
Customers are also responsible for providing reasonable access to equipment and areas where services are requested, subject to any applicable agreement between the customer and Company.
Customers should inform the Company of known hazards, pets, access restrictions, unusual property conditions, or other circumstances that may affect the performance of services.
9. Website Use
You agree not to:

• Use this website for any unlawful purpose;

• Attempt to interfere with the operation or security of the website;

• Attempt to gain unauthorized access to systems or information;

• Submit false, misleading, or fraudulent information;

• Introduce viruses, malware, or other harmful code;

• Copy, reproduce, modify, or distribute website content without permission; or

• Use the website in a manner that could damage, disable, overburden, or impair the website.

10. Intellectual Property
Unless otherwise indicated, the content of this website, including text, photographs, graphics, logos, trademarks, service marks, designs, and other materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, sell, or otherwise exploit website content without prior written permission from the Company.
11. Third-Party Websites and Services
This website may contain links to third-party websites, social media platforms, manufacturers, payment providers, mapping services, review platforms, or other websites and services.
These third-party websites are not controlled by the Company. We are not responsible for their content, privacy practices, security, availability, products, services, or policies.
Your use of third-party websites is subject to their respective terms and policies.
12. Reviews and Customer Submissions
If you voluntarily submit a review, testimonial, photograph, comment, or other content to the Company, you represent that you have the right to submit that content.
By submitting content to the Company for potential publication or promotional use, you grant the Company permission to use, reproduce, display, and distribute that content in connection with its business, website, advertising, and marketing, subject to applicable law.
The Company reserves the right to remove or decline to publish submissions that are unlawful, abusive, defamatory, fraudulent, or otherwise inappropriate.
13. Privacy
Your use of this website may also be subject to our Privacy Policy, which explains how information submitted through the website may be collected, used, and handled.
Please review our Privacy Policy for additional information.
14. No Guarantee of Website Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
The website may occasionally be unavailable due to maintenance, technical problems, internet or hosting issues, weather events, or other circumstances beyond our reasonable control.
15. Disclaimer of Warranties
To the extent permitted by applicable law, this website and its content are provided on an “as available” basis.
We make no warranties regarding the completeness, accuracy, reliability, availability, or suitability of website content for any particular purpose.
Nothing in these Terms and Conditions is intended to exclude or limit any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, [Company Name] will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of this website or reliance on information provided through the website.
Nothing in these Terms and Conditions is intended to limit liability that cannot legally be limited or excluded under applicable law.
Any liability relating to actual HVAC services performed by the Company will be governed by the applicable written service agreement, estimate, proposal, warranty, or other contract.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless [Company Name] and its owners, employees, agents, and representatives from claims, damages, liabilities, losses, and expenses arising from your unlawful use of the website, violation of these Terms and Conditions, or violation of the rights of another person or entity.
18. Governing Law
These Terms and Conditions are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
Any dispute relating specifically to the use of this website will be subject to the applicable laws and jurisdiction of the appropriate courts in Ohio, unless otherwise required by applicable law or a separate written agreement.
19. Changes to These Terms
We may update or modify these Terms and Conditions from time to time.
Any changes will become effective when posted to this page, unless otherwise stated. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms and Conditions.
20. Severability
If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
21. Contact Information
If you have questions regarding these Terms and Conditions, please contact us below.