A Legal Disclaimer

Privacy Policy

Effective Date: January 01, 2026

Petersen Heating & Air (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, or communicate with us through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including when you:

• Submit a contact or service request form;

• Request an estimate;

• Request an appointment;

• Contact us by phone, email, or other communication method;

• Sign up for communications or updates;

• Submit a review, testimonial, or other content; or

• Otherwise communicate with us.

The information we may collect can include:

• Name;

• Address;

• Email address;

• Telephone number;

• Property or service address;

• Information about your HVAC system or requested services;

• Information you include in messages or service requests; and

• Other information you voluntarily provide.

Please do not submit sensitive personal information through website forms unless specifically requested and necessary for providing our services.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising technologies, and similar technologies.

This information may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Time and date of visits;

• Referring website;

• Approximate geographic information;

• Website interactions; and

• Other technical information about how you use the website.

This information generally does not directly identify you but may be associated with other information we have about you.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising or marketing activities.

Cookies may be placed by us or by third-party service providers whose services are used on our website.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.

4. How We Use Information

We may use information we collect to:

• Respond to inquiries and service requests;

• Schedule and manage appointments;

• Provide estimates and HVAC services;

• Communicate with customers;

• Provide customer support;

• Process and manage business transactions;

• Improve our website, services, and customer experience;

• Understand website traffic and usage;

• Monitor and maintain website security;

• Detect and prevent fraud or misuse;

• Send requested information or communications;

• Conduct marketing and advertising activities, where permitted;

• Maintain business and service records; and

• Comply with applicable legal obligations.

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.

These providers may include companies that assist with:

• Website hosting;

• Website analytics;

• Customer relationship management;

• Appointment scheduling;

• Email communications;

• Telephone and call-tracking services;

• Advertising and marketing;

• Website security;

• Information technology;

• Payment processing; and

• Other business operations.

These service providers may have access to information only as reasonably necessary to perform services on our behalf.

We may also disclose information when we believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request;

• Protect the rights, property, or safety of the Company, our customers, or others;

• Investigate suspected fraud, abuse, or unlawful activity; or

• Protect the security or integrity of our website or business.

6. Google Analytics and Similar Services

We may use third-party analytics services, such as Google Analytics, to help us understand how visitors use our website.

These services may collect information about your device, browser, website activity, and interactions with our website.

We use this information to understand website traffic, improve website performance, and improve our services and marketing.

Third-party analytics providers may use cookies and similar technologies as described in their own privacy policies.

7. Advertising and Remarketing

We may use third-party advertising services, such as Google Ads, Meta, or other advertising platforms, to promote our services.

These services may use cookies, pixels, or similar technologies to measure advertising performance or display advertisements that may be relevant to users based on their interaction with our website.

You may be able to control certain advertising preferences through the settings and tools provided by those third-party platforms or through your browser.

8. Telephone Calls and Communications

If you contact us by telephone, we may collect and retain information about the call, including your telephone number, the date and time of the call, and information you provide during the conversation.

If we use a third-party call-tracking or telephone service, that provider may process information on our behalf.

Any call recording will be conducted in accordance with applicable law.

9. Text Messages and Email

If you provide your telephone number or email address, we may use it to respond to your inquiry, communicate regarding requested services, confirm appointments, provide service-related information, or otherwise communicate with you as permitted by law.

If you separately opt in to receive marketing text messages or emails, you may opt out of those marketing communications at any time using the instructions provided in the communication.

Opting out of marketing communications will not necessarily prevent us from sending important service-related or transactional communications.

10. Information About Children

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, social media platforms, review websites, mapping services, or other websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.